Question 1

Are your candles handmade?

Accepted Answer

Selected candles are hand-poured in small batches. Each product page notes whether a piece is handmade.

Question 2

How long will my candle burn for?

Accepted Answer

Approximate burn times are listed on each candle's product page. Burn time varies with conditions and care.

Question 3

What's in your candles?

Accepted Answer

Wax type, wick type and scent notes are listed on every candle product page. We share exactly what's inside.

Question 4

Do you ship outside the UK?

Accepted Answer

We currently ship within the UK. We're working on international delivery — watch this space.

Question 5

How long does delivery take?

Accepted Answer

Because each candle is hand-poured to order, please allow 9–20 working days for preparation and delivery. Free delivery applies to orders over £60.

Question 6

What is your returns policy?

Accepted Answer

Unused items in original packaging can be returned within 30 days. See our Returns & Refunds page for details.

Question 7

Can I gift-wrap my order?

Accepted Answer

Yes — you'll see a gift option at checkout where you can add a handwritten note.

Question 8

Is Moon & Flame your final name?

Accepted Answer

Moon & Flame is a temporary brand name while we finalise our identity. The name, logo and branding are easy to update.

Frequently Asked Questions